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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Stacey Sears

December 15, 2025

5  out of  5
rating by Stacey Sears
"I can't say enough great things about this office and the remarkable staff. Donietta Hamilton is a gem. I have been a client for years and always am treated with the utmost respect. My inquiries and requests are always addressed in a timely fashion by Donietta and her knowledge and love for her job shows. Thank you for many years of amazing service and many more to come."
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Ben Bowden

December 12, 2025

5  out of  5
rating by Ben Bowden
"I have been with this office for a while great to work with ! Donietta is amazing to work with! She’s always friendly, helpful, and quick to respond to anything I need. She makes dealing with insurance simple and stress-free. I really appreciate how she goes out of her way to make sure everything is handled the right way. Highly recommend!"
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TODD TOPHAM

December 10, 2025

5  out of  5
rating by TODD TOPHAM
"I have been with Andy Poulsen for many years. Donietta is the absolute best. She is always super responsive getting back to me, and taking care of any requests I may have. Highly recommend!!"
We responded:
"Thank you, Todd, for your kind words and for being with us for so many years. We're glad to hear that Donietta has been super responsive and helpful with your requests. Your recommendation means a lot to us. "
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angie O'Hara

December 9, 2025

5  out of  5
rating by angie O'Hara
"Love this group and Donietta Hamilton is ALWAYS ALWAYS very helpful and informative, also pleasant to speak with!!!"
We responded:
"Thank you, Angie, for your kind words! We're glad to hear that Donietta has been helpful and informative. Your support means a lot to us. "
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GB

December 9, 2025

5  out of  5
rating by GB
"Donietta H.and Andy are extremely helpful and pleasant., no matter what we need. Donietta looks out for our best interests. We’ve been a State Farm client for over 50 years and their service is always top notch. Their rates are awesome as well."
We responded:
"Thank you, GB, for your kind words about our team. We're glad to hear that you've had such a positive experience with us over the years and that our service and rates meet your needs. Your loyalty and feedback mean a lot to us. "
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M van

December 9, 2025

5  out of  5
rating by M van
"I have been with State Farm for over 30 years. Donietta Hamilton is the reason I don’t compare other insurance companies. I wish that every business I deal with had a Donietta Hamilton. She’s the Best."
We responded:
"Thank you, M van, for your loyalty over the past 30 years and for highlighting Donietta Hamilton's exceptional service. We're grateful to have her on our team and appreciate your kind words. Your support means a lot to us. "
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Amanda Newman

December 9, 2025

5  out of  5
rating by Amanda Newman
"Kristi has always been so helpful with my policies! She has made the process smooth with any changes that I’ve had come up. I know she is a phone call away and will take care of all of our policies. Always able to answer my questions with kindness and patience. Thank you Kristi!"
We responded:
"Thank you, Amanda, for sharing your experience with Kristi! It's great to hear that she has been helpful and made the process smooth for you. We're glad to have her on our team to assist with your policies. Thanks again!"
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Todd and Kim Hageman

December 9, 2025

5  out of  5
rating by Todd and Kim Hageman
"Our family has been with Andy Poulsen for years. Donietta is very knowledgeable, detailed and compassionate with her clients! Highly recommended."
We responded:
"Thank you, Todd and Kim, for your kind words and for being with us for so many years. We're glad to hear that Donietta's knowledge and compassion have made a positive impact on your experience. Your recommendation means a lot to us. "
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nicholas devries

December 9, 2025

5  out of  5
rating by nicholas devries
"I’ve been with the Poulsen Agency for over 10 years, and they’ve always gone above and beyond for me. Andy and his team aren’t just dependable—they genuinely care about their customers and make you feel like family. I wouldn’t trust anyone else and highly recommend them to anyone looking for great service and peace of mind!"
We responded:
"Thank you, Nicholas, for your loyalty and trust over the past decade. We're grateful to have you as part of our family and are committed to continuing to provide the dependable service you value. Your recommendation means a lot to us. "
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Jodi Cook

December 9, 2025

5  out of  5
rating by Jodi Cook
"We love having our policies with Andy's office! He is so helpful when it comes to talking through Medicare options with my mother, and Donietta is so knowledgeable on absolutely everything to do with insurance. I love when I can stop in and see their smiling, friendly faces!"
We responded:
"Thank you, Jodi, for sharing your experience with our office! It's great to hear that Andy and Donietta have been helpful with Medicare options and insurance needs. We appreciate your visits and look forward to seeing you again soon! "
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Kelly Dingman

December 9, 2025

5  out of  5
rating by Kelly Dingman
"Love this branch! Donietta is so wonderful to work with and is very quick about responding to emails and texts! Highly recommend!"
We responded:
"Thank you, Kelly! We're glad to hear that Donietta has been so helpful and responsive to your needs. Your recommendation means a lot to us. "
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stan qualls

December 9, 2025

5  out of  5
rating by stan qualls
"I can’t say enough great things about Andy Poulsen – State Farm and his incredible team. Andy runs the kind of agency that truly puts people first. Every interaction I’ve had has been professional, straightforward, and genuinely caring—qualities that are rare these days. A special shoutout to Donietta, who is absolutely phenomenal. She goes above and beyond every single time. Whether it’s answering questions, helping navigate policy changes, or making sure everything is handled quickly and correctly, she brings a level of customer service that’s second to none. Her attention to detail and friendly attitude make every experience smooth and stress-free. If you’re looking for an insurance team that treats you like family, responds promptly, and always has your best interest at heart, Andy and Donietta are the ones to trust. I highly recommend this agency—you won’t find a better team anywhere."
We responded:
"Thank you, Stan, for your thoughtful review and for highlighting the efforts of our team, especially Donietta. We're grateful for your trust and are committed to maintaining the high level of service you described. Your recommendation means a lot to us. "
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mark burke

December 8, 2025

5  out of  5
rating by mark burke
"Donnetta Hamilton is the best insurance agent I have ever had. She cares abought her customers genuinely. She is very helpful and very knowledgeable in her field. If you are looking for an insurance agent I would highly recommend Donnetta."
We responded:
"Thank you, Mark, for your thoughtful review. We're glad to hear that Donnetta's genuine care and expertise have made a positive impact on your experience. Your recommendation means a lot to us. "
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Jacob Van Dam

December 8, 2025

5  out of  5
rating by Jacob Van Dam
"I've worked with Kristy for a couple years now, and I cannot say enough about her and the entire teams responsiveness to my questions and requests. They work hard to provide policies that meet my individual need and at a competitive price. Its extremely satisfying to work with someone directly vs calling into a hotline and never speaking to the same person twice."
We responded:
"Thank you, Jacob, for your kind words about Kristy and the team. We're glad to hear that our personalized service and competitive pricing have met your needs. We appreciate your continued trust in us!"
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Heather Jahn

December 8, 2025

5  out of  5
rating by Heather Jahn
"Highly Recommend! Professional and Friendly service. Kristy is always so helpful ,smiling and goes above and beyond to make us feel like family and answers all our insurance related questions quickly. Claims are easy and quick to process."
We responded:
"Thank you, Heather, for your kind words! We're glad to hear that Kristy has been so helpful and welcoming, making you feel like family. It's great to know that your claims process has been smooth and efficient. Thanks again!"
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Sherry Renker

December 8, 2025

5  out of  5
rating by Sherry Renker
"Great pricing and great customer service! Kristy Shimer is always very quick to respond to any questions I have. Highly recommend!"
We responded:
"Thank you, Sherry, for your kind words! We're glad to hear that Kristy has been quick to assist with your questions. Your recommendation means a lot to us. "
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Matti Rice

December 8, 2025

5  out of  5
rating by Matti Rice
"Kristy Shimer is amazing! I’ve been working with her for my insurance needs for years and she never lets me down; she is always helpful, readily available, and kind! Highly recommend her at the Poulsen Agency!"
We responded:
"Thank you, Matti, for your kind words about Kristy Shimer! We're glad to hear she's been consistently helpful and available for your insurance needs. Your recommendation means a lot to us. "
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Daniel Miles

December 8, 2025

5  out of  5
rating by Daniel Miles
"State Farm has been great for us. Andy and his crew have been very helpful with all of our policies. Kristy Shimer, specifically has done a fantastic job getting our claims settled and has always been just a phone call away."
We responded:
"Thank you, Daniel, for sharing your experience with us. It's great to hear that our team has been helpful with your policies and claims. We appreciate your support!"
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Mike Whitmore

November 17, 2025

5  out of  5
rating by Mike Whitmore
"I have used Andy Poulsen and his team for many years. I normally deal with Donietta and she is always a pleasure to work with. I highly recommend them for all your insurance needs."
We responded:
"Thank you Mike! Andy Poulsen, State Farm Agent"
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Debbie McCurley

November 12, 2025

5  out of  5
rating by Debbie McCurley
"We love Donietta Hamilton!! She is so sweet and always on top of knowing what we need to do with our insurance. We started out with just getting our insurance through her, then we liked her so well and spoke so highly of her that both my husband’s parents and my mom got their insurance through her. Now my daughter and her husband also have all their insurance through her. We cannot speak highly enough of the Andy Poulson State Farm Insurance. Everyone is always so nice and willing to help when needed!! Thank you everyone and especially Donietta."
We responded:
"Thank you, Debbie, for your kind words and for trusting us with your family's insurance needs. We're grateful for your support and delighted to hear about your positive experiences with Donietta and our team. Your feedback means a lot to us."
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Ramiah Johnson

November 12, 2025

5  out of  5
rating by Ramiah Johnson
"Great, personalized service from Donietta and the rest of the staff!"
We responded:
"We truly appreciate you taking the time to share your feedback! Knowing we hit the mark for you is the best reward for our team, and we look forward to serving you again. "
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Rick Taft

November 9, 2025

5  out of  5
rating by Rick Taft
"Excellent personalized service. Always very prompt with change requests. Just a great office to work with. Ask for Donietta, she rocks!"
We responded:
"Thank you, Rick, for your kind words and for highlighting Donietta's efforts. We're glad to hear that our personalized service and promptness meet your expectations. We look forward to continuing to assist you with your insurance needs."
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Michael Stager

November 8, 2025

5  out of  5
rating by Michael Stager
"I’ve had insurance here for years. They are always helpful with my continuous needs from insuring my business to my toys."
We responded:
"Thank you, Michael, for your long-standing trust and support. It's great to hear that we've been able to assist with all your insurance needs, from your business to your personal interests. We look forward to continuing to serve you."
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Terri Douglas

November 7, 2025

5  out of  5
rating by Terri Douglas
"I've been with State Farm Agency for years. My husband was the one that always dealt with car insurance. After his passing 11 years ago, this Agency has been great to me. Very quick and helpful. Donietta is my go to girl. Appreciate her so much. Love working with this team."
We responded:
"Thank you, Terri, for your kind words and for being a loyal part of our State Farm family. We're glad to hear that Donietta and the team have been able to support you over the years. We appreciate your trust in us."
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Matthew Zbiegien

October 16, 2025

5  out of  5
rating by Matthew Zbiegien
"Andy is a fantastic agent. I highly recommend working with him and his team!"
We responded:
"We appreciate you, Matthew! Your feedback reassures us that we’re making a difference, and we’re grateful for your support. If you ever need assistance, know that we’re always here for you! "